Tell us the neighborhood first; it sets the route

Which sector of the city are you in?

There is a single Cook’s headquarters, down in Palm Coast, and no storefront anywhere in Duval County. That isn’t a gap we’re working around; it’s how the company is built. The trucks are the business, and the fastest way to put one on your street is the phone number at the top of this page.

When you call, have three things ready: the address, the neighborhood or town (Springfield, Baymeadows, Yulee, Baldwin, wherever you are), and a short description of what the system is doing. If you can, add the age of the equipment and whether it’s a split system or a self-contained package unit outside. That’s enough for dispatch to decide which truck and which parts.

If the house is dangerously hot

Tell us if anyone at the address is elderly, an infant, or living with a breathing condition while the air is out. Those calls move up the board.

Property managers and commercial calls

For commercial accounts, mention the building type and whether the equipment is on the roof. A property manager with several addresses across the Southside can give us the whole list on one call.